Help & FAQ

Open your ticket in the app or on the website and show the QR code at the door. The code refreshes every 30 seconds for security — just keep the screen open when it's your turn.

No. The price you see on a ticket already includes our service fee. Where a local admissions tax applies, it appears as its own line at checkout before you pay.

Yes. Tickets are delivered to your Iconic account and shown as entry codes at the door, so you'll create a free account (it takes a minute) during checkout.

If an event is cancelled, every order is refunded in full automatically — service fees and tax included. You don't need to do anything.

Your tickets stay valid for the new date. If the new date doesn't work for you, you can take a full self-serve refund for 14 days after the change is announced.

Transfers are free: from Your tickets, choose Transfer and enter your friend's email. If they already have an Iconic account the ticket moves instantly; otherwise they get an invite to claim it. Your old code stops working the moment they receive it. If you can't use a ticket, a free transfer is the way to pass it on — Iconic doesn't run a resale marketplace, and tickets sold outside it can't be guaranteed.

Go to Account, then Settings. For an email change we confirm at your current address first for security; your password can be updated under Security settings.